Refund Policy

Returns

We accept returns of unopened items in their original packaging within 30 days of delivery, with your order number or proof of purchase. After 30 days we can't offer a refund or exchange.

How to start a return

1. Email us first. Send your order number and the items you'd like to return to CustomerSupport@GenderRevealCelebrations.com.
2. Get your return authorization. We'll reply with a return authorization (RA) number and instructions. Packages sent without an RA can't be accepted.
3. Ship it back. Pack the unopened items securely, write your RA number on the outside and ship them, prepaid and insured, to our return address.
4. We inspect and confirm. Once it arrives, we check the items and email you to confirm your refund.

Damaged, defective or wrong items

If something arrives damaged, defective or isn't what you ordered, email us within 3 days of delivery with your order number and clear photos of the item and the box it came in.

We'll send a free replacement or refund that item, with no restocking fee and no return shipping cost. For items that can't be mailed back (see below), your photos are all we need.

We exchange items only when they're damaged or defective. To swap for something different, return the unopened item under this policy and place a new order.

Items we can't take back

• Items that have been opened, used, activated, filled or fired, including powder, smoke, confetti, cannons and balloons.
• Pressurized or pyrotechnic items such as smoke bombs, confetti and powder cannons and color extinguishers. Carriers restrict shipping these, so please don't mail them back. If one is defective, send us photos instead.
• Personalized or custom items, unless they arrive damaged or we made a mistake.
• Anything returned more than 30 days after delivery, or sent back without a return authorization.

Refunds & return shipping

• Approved returns are refunded to your original payment method within 5 business days of approval. Your bank may take a few extra days to post it.
• Change-of-mind returns have a 15% restocking fee. There's no fee for damaged, defective or incorrect items.
• Original shipping charges aren't refundable.
• You pay return shipping unless the return is our mistake. Please use a trackable, insured service, since we can't refund packages lost on the way back to us.
• If we provide a return label, $9.99 is deducted from your refund or exchange.

Cancellations & order changes

Orders placed by 5pm ET, Monday to Friday, usually ship the same business day. Email us right away if you need to cancel or change an order. Once an order is packed or shipped it can't be cancelled, but unopened items can still be returned under this policy.

Delivery, event dates & lost packages

• We ship fast, but delivery times are set by the carrier and can't be guaranteed. We're not responsible for delays caused by carriers or weather, or for a missed event date. We recommend ordering at least 7 days before your party.
• Please double-check your shipping address at checkout. We can't redirect a package once it has shipped. Packages returned to us because of an incorrect address are refunded minus the original shipping and a $9.99 handling charge.
• Once tracking shows a package as delivered, we're not responsible for lost or stolen packages, but we're happy to help you file a claim with the carrier.

Before you dispute a charge

Please email us before opening a dispute with your bank or card company. We reply Monday to Friday, 9am to 5pm ET and we'll work with you to make it right. Opening a dispute pauses any refund or replacement until your bank reaches a decision.